Return Policy

Returns & Exchanges

We want you to feel confident shopping with OH BOBBY BEHAVE. Please review our return and exchange policy before placing your order. All purchases are subject to the conditions below.

Underwear

For hygiene and sanitary reasons, all underwear is final sale and cannot be returned or exchanged. This applies even if the item has not been worn or the packaging has not been opened.

We strongly recommend reviewing the product description and size guide before ordering to ensure you select the right fit.

Sale & Clearance Merchandise

All sale, clearance, last chance, and promotional items are not eligible for returns or exchanges.

All Other Merchandise

Eligible merchandise may be returned or exchanged provided that:

  • The return or exchange is initiated within 10 days of delivery.
  • Merchandise is in its original condition, unworn and unwashed.
  • All original tags and labels remain attached and intact.
  • Items are free from stains, odors, deodorant, fragrance, pet hair, or other signs of wear or use.

Items that do not meet these requirements may be refused and returned to the customer.

Return & Exchange Shipping

Customers are responsible for all shipping costs associated with eligible returns and exchanges. Original shipping charges are non-refundable.

We recommend using a trackable shipping method when sending a return. OH BOBBY BEHAVE is not responsible for return packages that are lost or damaged in transit.

Incorrect or Defective Items

We do our best to make sure every order arrives exactly as expected. If you receive an incorrect, damaged, or defective item, please contact us within 10 days of delivery.

If your claim is approved, OH BOBBY BEHAVE will provide a prepaid return shipping label when a return is required and will cover the shipping cost of the replacement item.

Please do not discard the item or packaging before contacting us. Our Customer Support team may request photos of the item, packaging, labels, or other information to help us resolve the issue.

How to Start a Return, Exchange, or Claim

All eligible returns, exchanges, and order-related claims must be initiated with our Customer Support team within 10 days of the order's confirmed delivery date.

Contact us through the chat widget on our website or email our Customer Support team with your order number and the reason for your request.

Please do not send merchandise back without first contacting us. Unauthorized returns may not be accepted or refunded.

Refunds

Once an eligible return has been received and inspected, approved refunds will be issued to the original form of payment. Please allow several business days for your financial institution to post the refund after it has been processed.

Original shipping charges are non-refundable unless the return is the result of an error by OH BOBBY BEHAVE.

Exchanges

Exchanges are subject to product availability. If your requested replacement size, color, or item is no longer available, our Customer Support team will work with you on the available options.

Order Issues

Please inspect your order promptly after delivery. Any claims regarding missing, incorrect, damaged, or defective merchandise must be reported within the 10-day claim period.

OH BOBBY BEHAVE reserves the right to deny returns, exchanges, refunds, or claims that do not meet the requirements outlined in this policy.