Return Policy

Returns & Exchanges Policy

At OH BOBBY BEHAVE, we want you to shop with confidence and love what you receive! We're committed to providing quality products and a smooth shopping experience from start to finish.

To ensure transparency and help you make informed purchasing decisions, please review our Returns & Exchanges Policy below.

Underwear

For hygiene and sanitary reasons, all underwear purchases are final sale and cannot be returned or exchanged, even if the items are unworn or remain in their original, unopened packaging.

We encourage you to review product descriptions and our size guide before placing your order to help ensure you find your perfect fit.

All Other Merchandise

We understand that sometimes things don't work out as expected! Eligible merchandise, including items purchased on sale or during a promotion, may be returned or exchanged under the following conditions:

  • Returns or exchanges must be initiated within 10 days of the confirmed delivery date.

  • Items must be in their original condition, unworn and unwashed.

  • All original tags and labels must remain attached and intact.

  • Items must be free of stains, odors, deodorant, fragrance, pet hair, or any signs of wear or use.

Merchandise that does not meet these requirements may be refused and returned to the customer.

Return & Exchange Shipping

Customers are responsible for all shipping costs associated with eligible returns and exchanges.

Original shipping charges are non-refundable unless the return is the result of an error by OH BOBBY BEHAVE.

We recommend using a trackable shipping method when returning merchandise. OH BOBBY BEHAVE is not responsible for return packages lost or damaged during transit.

Incorrect, Damaged, or Defective Items

We carefully prepare orders with the goal of making sure everything arrives just as expected. However, if you receive an incorrect, damaged, or defective item, we're here to help make things right!

Please contact our Customer Support team within 10 days of delivery so we can review and assist with your claim.

If your claim is approved:

  • We will provide a prepaid return shipping label if the item needs to be returned.

  • We will cover shipping costs for an approved replacement.

  • Our team will guide you through the next steps to resolve the issue.

Please keep the item and its original packaging until your claim has been reviewed. Our team may request photos of the merchandise, packaging, labels, or other relevant information.

How to Start a Return, Exchange, or Claim

Need assistance with an order? Our Customer Support team is happy to help!

To initiate an eligible return, exchange, or order-related claim, please contact us within 10 days of your confirmed delivery date using either of the following methods:

  • Contact Us: Click the Contact Us button located at the bottom of any page on our website.

  • Email: Reach our Customer Support team directly at info@ohbobbybehave.com.

Please include your order number, the item in question, and a brief description of your request so our team can assist you as efficiently as possible.

Important: Please do not send merchandise back before contacting our team and receiving return instructions. Unauthorized returns may not be accepted or refunded.

Refunds

Once your eligible return has been received and inspected, approved refunds will be issued to your original form of payment.

Please allow several business days for the refund to appear on your statement, depending on your financial institution's processing times.

Original shipping charges are non-refundable unless the return results from an error on our part.

Exchanges

We want you to be happy with your purchase! Exchanges for eligible merchandise are subject to product availability.

If your requested size, color, or replacement item is unavailable, our Customer Support team will work with you to review the available options.

Please remember that all underwear is final sale and not eligible for standard returns or exchanges.

Order Issues & Missing Items

We recommend inspecting your order as soon as it arrives to make sure everything is just right.

If your package contains a missing, incorrect, damaged, or defective item, please notify us within 10 days of delivery so we can investigate and assist.

To report an issue, click the Contact Us button at the bottom of any page on our website or email info@ohbobbybehave.com with your order number and a description of the issue.

Our team may request photos or additional information to help resolve your claim.

Additional Policy Information

OH BOBBY BEHAVE reserves the right to review and deny returns, exchanges, refunds, or claims that do not meet the conditions outlined in this policy, subject to applicable law.

Nothing in this policy limits any rights or remedies that cannot legally be excluded.

We appreciate your understanding and thank you for choosing OH BOBBY BEHAVE. Your confidence, comfort, and satisfaction matter to us!