Shipping Policy

At OH BOBBY BEHAVE, we work to get your order packed and on its way as quickly as possible. Please review the information below before placing your order.

Order Processing

Orders may take up to 2 business days to process before shipment. Processing time is separate from the shipping speed selected at checkout.

Orders placed on weekends or holidays will generally begin processing on the next business day. Orders are processed Monday through Friday, excluding holidays.

Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping & Delivery Times

Shipping estimates shown at checkout begin after your order has been processed and handed over to the carrier. Delivery dates are estimates and are not guaranteed unless specifically stated by the shipping carrier.

Carrier delays caused by weather, service disruptions, high shipping volumes, holidays, or other circumstances outside of our control may affect delivery times. OH BOBBY BEHAVE is not responsible for carrier-related delays once a package has been shipped.

Product Availability

All products are subject to availability. While we do our best to maintain accurate inventory, an item may occasionally become unavailable during fulfillment.

If we are unable to fulfill an item from your order, you will be notified and the unavailable item will be refunded to your original payment method.

Shipping Information & Address Accuracy

Customers are responsible for providing the correct recipient name, shipping address, apartment or unit number, and any other required delivery information when placing an order.

Please carefully review your shipping information before completing checkout.

Once an order has shipped, OH BOBBY BEHAVE cannot guarantee that the recipient name or shipping address can be changed. Orders shipped using incorrect or incomplete information provided at checkout are the responsibility of the customer.

If an address correction or package rerouting is possible, additional carrier or reshipping fees may apply and will be the customer's responsibility. Address changes made while a package is already in transit may also result in significant delivery delays.

Order Changes & Cancellations

We begin processing orders shortly after they are received. Because of this, we cannot guarantee that an order can be changed or canceled once it has been placed.

If you notice an issue immediately after ordering, please contact our Customer Support team as soon as possible. We will do our best to assist, but we cannot guarantee changes can be made before fulfillment begins.

Once an order has shipped, it cannot be canceled.

Returns and exchanges for eligible merchandise are handled separately according to our Returns & Exchanges Policy. Underwear and other merchandise designated as Final Sale are not eligible for return or exchange.

Lost, Missing or Stolen Packages

Once a package has been transferred to the shipping carrier, its transportation and delivery are handled by the carrier.

OH BOBBY BEHAVE is not responsible for packages that are lost or stolen after tracking confirms successful delivery to the address provided at checkout.

If tracking shows that your package was delivered but you cannot locate it, we recommend checking around the delivery location, with household members, neighbors, building management, mailrooms, or other areas where the carrier may have left the package. You should also contact the shipping carrier directly to request additional delivery information.

If you believe your package was stolen after delivery, we recommend filing a report with your local authorities when appropriate.

Packages Delayed in Transit

Occasional shipping delays can happen after a package leaves our facility and are outside of our control.

If your package is still in transit but the tracking information has not updated for 7 business days, please contact our Customer Support team. We will review the shipment and, when appropriate, work with the carrier to determine the next steps.

Depending on the circumstances and carrier investigation, we may offer a replacement or other resolution. Replacement shipments are reviewed on a case-by-case basis and are not guaranteed while a package is still actively moving through the carrier's network.

Returned to Sender & Undeliverable Packages

Packages may be returned to us because of an incorrect or incomplete address, refused delivery, unsuccessful delivery attempts, or other circumstances.

If a package is returned to OH BOBBY BEHAVE due to information provided incorrectly at checkout, the customer may be responsible for any costs associated with reshipping the order.

Contact Us

Have a question about your shipment? Our Customer Support team is here to help.

Please contact us through the chat widget on our website or email our Customer Support team. Be sure to include your order number so we can assist you as quickly as possible.